Please contact the ELC Portal Helpdesk at portal.helpdesk@elcpinellas.org. Do not create an account on your own as that will not link to your current eligibility.

Please contact the ELC Portal Helpdesk at portal.helpdesk@elcpinellas.org. Do not create an account on your own as that will not link to your current eligibility.

The primary method of contact will be by email. We may also need to reach you by phone. Therefore, please make sure that ELC always has your current email address and phone number.

Yes. Please log on to the Family Portal account you have already created. If you are experiencing difficulties, please contact the ELC Portal Helpdesk at portal.helpdesk@elcpinellas.org. Do not create an account on your own as that will not link to your current eligibility.

Please visit either our Clearwater or St. Petersburg locations to utilize the kiosks.

1. Log on to your Family Portal account.
2. Under the School Readiness Applications section, click on “Verify Eligibility” blue button.
3. You will be directed to the Eligibility Wizard. Click start to begin the process.
4. When you reach the end of the application, please sign electronically exactly as your name appears on the record and click “Submit Eligibility Verification”.
5. Once the ELC completes your re-certification, you will receive an email directing you back to the Family Portal. Log into the Family Portal. Under the School Readiness Funding section you will click on the blue “Sign” button next to each of your child(ren)’s name(s). Please Note: If you don’t receive the email, you can still log into the Family Portal and complete the process.
6. You will be asked to read and accept to the Parental Rights and Responsibilities/Terms and Conditions. Please sign electronically the Payment Certificate exactly how your name appears on the record to complete the process.

1. If you see a blue box stating, “Additional information is needed,” then you will need to upload documents in order to complete the section. Click on “No, I need to update the information”.
2. The “Edit” button will appear for you to select.
3. The next screen will give you the prompt to “Upload Document".

1. Log in to Family Portal. Under the School Readiness Funding section, you will see “Pending Family Acceptance” under the Enrollment Status. Click on the blue “Sign” button next to each of your child(ren)’s name(s).
2. You will be asked to read and accept the Parental Rights and Responsibilities/Terms and Conditions. Please sign electronically the Payment Certificate exactly how your name appears on the record to complete the process.
3. Your provider can then log onto their attendance roster and complete your child’s attendance.
4. Please Note: If you do not sign off on the Payment Certificate, your provider’s payments may be effected. It is imperative that you complete the process ASAP.

1. Download and print the Child Transfer Form.
2. Complete the Transfer form with your current and new providers.
3. Fax completed form to 727-400-4486 or drop off at one of the ELC locations.
4. Once ELC has completed the transfer, you will need to sign the Payment Certificate in order for your child to show up on the new provider’s attendance roster. Log into the Family Portal. Under the School Readiness Funding section you will click on the blue “Sign” button next to each of your child(ren)’s name(s)
5. Please electronically sign the Payment Certificate exactly how your name appears on the record to complete the process.
6. Your provider can then log onto their attendance roster and complete your child’s attendance.
7. If you do not see the Payment Certificate in your Family Portal account within two business days, please call 727-400-4411.
8. Please Note: If you do not sign off on the Payment Certificate, your provider’s payments may be effected. It is imperative that you complete the process ASAP. 
   

1. Once ELC has completed the transfer, you will need to sign the Payment Certificate in order for your child to show up on the new provider’s attendance roster. Log into the Family Portal. Under the School Readiness Funding section you will click on the blue “Sign” button next to each of your child(ren)’s name(s).
2. Please electronically sign the Payment Certificate exactly how your name appears on the record to complete the process.
3. Your provider can then log onto their attendance roster and complete your child’s attendance.
4. If you do not see the Payment Certificate in your Family Portal account within two business days, please call 727-400-4411.
5. Please Note: If you do not sign off on the Payment Certificate, your provider’s payments may be effected. It is imperative that you complete the process ASAP.

1. If eligible for a Suspended Enrollment, download and print the Suspended Enrollment Request Form.
2. Complete the Suspended Enrollment Request Form with your current provider.
3. Fax completed form to 727-400-4486 or drop off at one of the ELC locations.

If you need access to a computer, please reach out to your provider (or prospected provider) for assistance and computer access. Many providers have been given computers or tablets to help families finalize applications.

If your provider cannot aid you, please call the ELC for guidance on next steps. Call 727-400-4411.