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We are pleased to announce that we will be reopening our Clearwater office starting September 21st. Appointments and access to the self-service kiosks will be limited in order to observe social distancing. We will continue to offer appointments over the phone and virtually. The ELC field staff will also start conducting in-person consultations for a max of 15 minutes a session upon request from providers.

 The ELC is taking added precautions to prevent the spread of COVID-19:

Appointments only – You must call the ELC office (727-400-4411) and schedule an eligibility appointment.

Self-service kiosk – Families may use the self-service kiosk to upload documents on a limited basis.

Must wear a mask – Guests/staff must wear a mask at all times in the office/building.

Temperature checks conducted on all guests upon entry.

Enforcing social distancing – Guest must stay a safe distance (at least 6 feet apart) from other individuals. Lobby capacity will be limited.

Practice respiratory etiquette – Cover coughs and sneezes with a tissue or inner elbow.

Avoid touching your face – particularly eyes, nose and mouth with hands.

Use hand sanitizer – Whenever it is not possible to wash your hands, please use one of the designated hand sanitizer stations throughout the office/building. 

The South County office and lobbies are closed, but we continue to serve families virtually. Parents and Guardians can call l 727-400-4411 to schedule a phone/online interview .

Main Office
2536 Countryside Blvd Suite 500, Clearwater, FL 33763
Lobby Hours
Monday-Friday: 8:00 a.m. – 5:00 p.m.
Kiosks close at 4:30pm
South County Office
3420 8th Ave S, St. Petersburg, FL 33711
Lobby Hours
Monday-Friday: 8:00 a.m. – 4:30 p.m.
Kiosks close at 4:00pm


Main Line: 727-548-1439

Toll Free: 855-224-3527

Main Office: 2536 Countryside Blvd., Suite 500 | Clearwater, FL 33763

Hours of Operation: M-F, 8am – 5:00pm; kiosks open until 4:30pm




For ASQ Questions/Concerns: 727-400-4452


727-400-4486 or 727-400-4487


SR Provider Contracts: 727-400-4417

VPK Provider Contracts: 727-400-4417

Provider Contracts Fax: 727-400-4472

Certificate Voucher Fax: 727-545-7538

CCR&R Provider Updates: 727-400-4419

Provider Portal Helpdesk: 727-400-4474

Provider Services Department: 727-400-4461

Provider Services Fax: 727-400-4472

Professional Development: 727-400-4431

Inclusion Warm Line: 727-545-7536

Complaint Line: 727-400-4495


Provider Name Reimbursement Staff Name Reimbursement Staff # & Email
1 – COL Firouzeh Saffari 727-400-4448 fsaffari@elcpinellas.org
COM – KIDZ Bre (Subrenia) Ferguson 727-400-4421 or sferguson@elcpinellas.org
KIN – R Adam Jetmore 727-400-4462 or ajetmore@elcpinellas.org
S – ZZ excluding YMCAs Marva Florence 727-400-4477 or mflorence@elcpinellas.org
YMCA SACC & YMCA Suncoast Kathy Disney No phone # at this time kdisney@elcpinellas.org
All VPK Providers 1 – Z Karen Keene 727-400-4476
Rhonda Collier,
Reimbursement Supervisor

Reimbursement Fax: 727-400-4472

Report Suspected Fraud: 727-400-4458 or report suspected fraud online.

**Please note that all calls may be monitored or recorded.**