We are pleased to announce that we will be reopening our Clearwater office starting September 21st. Appointments and access to the self-service kiosks will be limited in order to observe social distancing. We will continue to offer appointments over the phone and virtually. The ELC field staff will also start conducting in-person consultations for a max of 15 minutes a session upon request from providers.
The ELC is taking added precautions to prevent the spread of COVID-19:
Appointments only – You must call the ELC office (727-400-4411) and schedule an eligibility appointment.
Self-service kiosk – Families may use the self-service kiosk to upload documents on a limited basis.
Must wear a mask – Guests/staff must wear a mask at all times in the office/building.
Temperature checks conducted on all guests upon entry.
Enforcing social distancing – Guest must stay a safe distance (at least 6 feet apart) from other individuals. Lobby capacity will be limited.
Practice respiratory etiquette – Cover coughs and sneezes with a tissue or inner elbow.
Avoid touching your face – particularly eyes, nose and mouth with hands.
Use hand sanitizer – Whenever it is not possible to wash your hands, please use one of the designated hand sanitizer stations throughout the office/building.
The South County office and lobbies are closed, but we continue to serve families virtually. Parents and Guardians can call l 727-400-4411 to schedule a phone/online interview .
ADMINISTRATION AND GENERAL INFORMATION
Main Line: 727-548-1439
Toll Free: 855-224-3527
Main Office: 2536 Countryside Blvd., Suite 500 | Clearwater, FL 33763
Hours of Operation: M-F, 8am – 5:00pm; kiosks open until 4:30pm
CHILD CARE RESOURCE & REFERRAL (CCR&R)
SCREENING AND INTERVENTION
For ASQ Questions/Concerns: 727-400-4452
727-400-4486 or 727-400-4487
SR Provider Contracts: 727-400-4417
VPK Provider Contracts: 727-400-4417
Provider Contracts Fax: 727-400-4472
Certiﬁcate Voucher Fax: 727-545-7538
CCR&R Provider Updates: 727-400-4419
Provider Portal Helpdesk: 727-400-4474
Provider Services Department: 727-400-4461
Provider Services Fax: 727-400-4472
Professional Development: 727-400-4431
Inclusion Warm Line: 727-545-7536
Complaint Line: 727-400-4495
|Provider Name||Reimbursement Staff Name||Reimbursement Staff # & Email|
|1 – COL||Firouzeh Saffari||727-400-4448 firstname.lastname@example.org|
|COM – KIDZ||Bre (Subrenia) Ferguson||727-400-4421 or email@example.com|
|KIN – R||Adam Jetmore||727-400-4462 or firstname.lastname@example.org|
|S – ZZ excluding YMCAs||Marva Florence||727-400-4477 or email@example.com|
|YMCA SACC & YMCA Suncoast||Kathy Disney||No phone # at this time firstname.lastname@example.org|
|All VPK Providers 1 – Z||Karen Keene||727-400-4476
Reimbursement Fax: 727-400-4472
Report Suspected Fraud: 727-400-4458 or report suspected fraud online.
**Please note that all calls may be monitored or recorded.**