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Family Portal Updates

OEL Family Portal Updates

Please check back for updates on the OEL Family Portal. We appreciate your patience during this transitional time and will continue to post updates as we get them from OEL.
Please contact our Portal Help Desk at portal.helpdesk@elcpinellas.net or call our Helpline at 727-400-4444

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There are no positions available at this time.  Please check back soon.

FAQ’s

My Family Portal question was not answered. What should I do?

Please contact the Portal Helpdesk, and one of our team members will work with you to find a solution to your issue.

How do I temporarily suspend my child’s care?
  1. If eligible for a temporary termination, go to http://elcpinellas.net/sr-downloads/ and print the Temporary Termination form.
  2. Complete the Temporary Termination form with your current provider.
  3. Fax the completed form to 727-400-4486 or drop off at one of our ELC locations.
I have submitted my transfer form, but how do I know when it’s complete? My child is not showing up on the new provider’s attendance rosters.
  1. Once ELC has completed the transfer, you will need to sign the Payment Certificate in order for your child to show up on the new provider’s attendance roster. Log in to Family Portal. Under the School Readiness Funding section you will click on the blue “Sign” button next to each of your child(ren)’s name(s).
  2. You will be asked to read and accept the Parental Rights and Responsibilities/Terms and Conditions. Please electronically sign the Payment Certificate exactly how your name appears on the record to complete the process.
  3. Your provider can then log onto their attendance roster and complete your child’s attendance.
  4. Please Note: If you do not sign off on the Payment Certificate, you provider will be unable to complete your child’s attendance and cannot be paid for your child by ELC. It is imperative that you complete the process ASAP.
How do I do a transfer from one provider to another?
  1. Go to http://elcpinellas.net/sr-downloads/ and print the Child-Transfer Form.
  2. Complete the Transfer form with your current and new provider.
  3. Fax the completed form to 727-400-4486 or drop off at one of our ELC office locations.
  4. Once ELC has completed the transfer, you will need to sign the Payment Certificate in order for your child to show up on the new provider’s attendance roster. Log in to Family Portal. Under the School Readiness Funding section, you will click on the blue “Sign” button next to each of your child(ren)’s name(s).
  5. You will be asked to read and accept the Parental Rights and Responsibilities/Terms and Conditions. Please electronically sign the Payment Certificate exactly how your name appears on the record to complete the process.
  6. Your provider can then log onto their attendance roster and complete your child’s attendance.
  7. Please Note: If you do not sign off on the Payment Certificate, your provider will be unable to complete your child’s attendance and cannot be paid for your child by ELC. It is imperative that you complete the process ASAP.
How do I know when my recertification is complete? My child is not showing up on my provider’s attendance roster.
  1. Log in to Family Portal. Under the School Readiness Funding section, you will see “Pending Family Acceptance” under the Enrollment status. Click on the blue “Sign” button next to each of your child(ren)’s name(s).
  2. You will be asked to read and accept the Parental Rights and Responsibilities/Terms and Conditions. Please electronically sign the Payment Certificate exactly how your name appears on the record to complete the process.
  3. Your provider can then log onto their attendance roster and complete your child’s attendance.
  4. Please Note: If you do not sign off on the Payment Certificate, your provider will be unable to complete your child’s attendance and cannot be paid for your child by ELC. It is imperative that you complete the process ASAP.
I am unable to move forward on the Eligibility Verification Wizard. How do I upload my documents?
  1. If you see a blue box stating, “Additional information is needed,” then you will need to upload documents in order to complete the section. Click on “No, I need to update the information”.
  2. The “Edit” button will appear for you to select.
  3. The next screen will give you the prompt to “Upload Document…”
How do I recertify?
  1. Log on to your Family Portal account.
  2. Under the School Readiness Applications section, click on “Verify Eligibility” blue button.
  3. You will be directed to the Eligibility Wizard. Click start to begin the process:
  4. When you reach the end of the application, please sign electronically exactly as your name appears on the record and click “Submit Eligibility Verification.”
  5. Once ELC completes your recertification, you will receive an email directing you back to the Family Portal. Log in to Family Portal. Under the School Readiness Funding section, you will click on the blue “Sign” button next to each of your child(ren)’s name(s). Please Note: If you don’t receive the email, you can still log on to the Family Portal and complete the process.
  6. You will be asked to read and accept the Parental Rights and Responsibilities/Terms and Conditions. Please electronically sign the Payment Certificate exactly how your name appears on the record to complete the process.

 

I do not have access to a scanner or need assistance uploading documents.

Please visit either our Clearwater or St. Petersburg locations to utilize the kiosks. You can find our location information by CLICKING HERE.

If I already have an existing VPK account, can I use that same account for School Readiness services?

Please log on to the Family Portal account you have already created. If you are experiencing difficulties, please contact the Portal Helpdesk. Do not create an account on your own as that will not link to your current eligibility.

How does ELC contact me?

The primary method of contact will be by email. ELC may also need to reach you by phone.  Therefore, please make sure that ELC always has your current email address and phone number.

I am an active ELC client with a child currently in SR services. I already have a Family Portal account, but I can’t remember my User Name.

Please contact the ELC Portal Helpdesk at portal.helpdesk@elcpinellas.netDo not create an account on your own as that will not link to your current eligibility.

I am an active ELC client with a child currently in SR services, but I don’t have a Family Portal account.

Please contact the Portal Helpdesk at portal.helpdesk@elcpinellas.net. DO NOT create an account on your own as that will not link to your current eligibility.

I have a Family Portal account, but I can’t remember my password.

Please select “Forgot My Password” beneath the “Log On” button

**Please keep your User Name and Password in a safe location as this will be the only way to make changes or recertify your eligibility**

There are no positions available at this time.  Please check back soon.